Rob Geddes

Head of Customer Success Management, Uk & Ireland @SAP

Ripon, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2022 — Present

Head of Customer Success Management, Uk & Ireland @SAP

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GB

In this role, I bring together teams and programmes that help customers drive adoption and consumption, accelerate their transformation and get more from their SAP solutions.

EDUCATION

1987 — 1989

Abertay University

Computing, Information Technology

SKILLS

Business ProcessErpBusiness IntelligenceRequirements AnalysisChange ManagementEnterprise SoftwareBusiness Process ImprovementSoftware Project ManagementCrmItilProfessional ServicesSaasBusiness AnalysisMovexProgram ManagementSolution SellingOutsourcingSoftware ImplementationPre-SalesSolution ArchitectureLeadershipIntegrationManagement ConsultingConsultingProcess ImprovementManagement

ABOUT ROB GEDDES

A very experienced and versatile customer success and professional services leader. Demonstrating a proven track record of success in cloud revenue under management, business unit recovery, P&L management, enterprise sales and global services delivery. A leader who remains calm and confident in a crises with excellent communication and presentation skills. A leader who leverages inclusive stakeholder management skills at all levels of an organisation up to and including C Suite. A people manager and leader who believes that sustainable success is achieved through developing high performing teams with a growth mindset.During a varied 30+ year career, has most recent experience in building up an enterprise-level customer success practice, managing almost 300m in recurring revenues whilst delivery +24pts increase to customer satisfaction results and improving renewal rates to 10% above target.

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