Rob Batten
Director of Information Technology @Io Solutions Contact Center
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WORK HISTORY
Director of Information Technology @Io Solutions Contact Center
Montreal, QC, CA
SKILLS
ABOUT ROB BATTEN
A results-driven, proactive Information Technology professional with over 20 years of experience in various industries, including warehousing, retail, manufacturing, and media. Throughout my career, I have demonstrated a strong commitment to driving success through the strategic application of technology, with the right people and processes.My core competencies include team leadership, communication, and collaboration, problem-solving, customer service, vendor management, IT strategic planning, incident/request management, and project management. I have a track record of successfully supporting 40% year-over-year company growth by aligning IT initiatives with business objectives.During my time as the Director of Information Technology Operations and Information Security at SSENSE, I directed the growth of a dynamic team, and standardized technology and infrastructure, to facilitate better compatibility, interoperability, enhanced security, and reliability. I managed enterprise applications, provided 24/7 support for over 2500 internal customers, and led the implementation and support of on-premise and cloud infrastructure.I am ITIL and certified in cybersecurity, and I have successfully managed large IT projects and centralized the management of corporate SaaS applications.
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