Robb Waldner

About Robb Waldner

I’m an insurance leader who leads through people, curiosity, and disciplined judgment—working at the intersection of customer experience, risk, and execution in complex, highly regulated environments. I’m energized by partnering with strong, diverse teams to tackle problems where thoughtful debate, data, and experience come together to drive better outcomes for customers, employees and the enterprise.I believe the best results come from environments where differing perspectives are encouraged, accountability is clear, and team success outweighs individual credit. Throughout my career, I’ve focused on building organizations that learn continuously, challenge assumptions, and translate ideas into durable improvements at scale—balancing innovation with the practical realities of operational rigor, risk management, and long-term value creation.I bring a stewardship mindset to leadership—developing talent, strengthening core capabilities, and helping organizations adapt as customer expectations, technology, and market dynamics evolve. I’m most effective in roles that require cross-functional collaboration, sound judgment under uncertainty, and a sustained focus on outcomes that endure beyond any single initiative.

Experience

1. Managing Vice President, Head of Product Development

   Amica Insurance

   Mar 2025 — Present · Lincoln, RI, US

   Embedded within the Marketing, Communications & Growth organization, reporting to the Executive Vice President & Chief Marketing and Growth Officer, responsible for enterprise product strategy, roadmap, and operational delivery.Build and lead a cross-functional product organization driving customer-centric innovation, product design, experience design, and go-to-market execution, ensuring alignment across marketing, distribution, operations, and technology.Lead multi-disciplinary teams and tiger/pod structures to deliver new products, enhancements, and strategic initiatives efficiently and at scale.Drive strategic priorities including product presentment and packaging, product marketing, predict-and-prevent capabilities, rewards and loyalty programs, distribution and channel optimization, partnership programs, and introduction of new insurance lines and coverage features.Recently led the end-to-end launch of a Good-Better-Best personal lines product, from ideation to pilot in under a year, now scaling across multiple geographies while embedding repeatable processes for operational efficiency and organizational scalability.

Education

• Villanova University

  Masters, Business Administration

• Kellogg Executive Education

  Executive Education, Chief Product Officer Program

• Marietta College

  BA, International Business Management

  1999 — 2002

Skills

• Property Damage
• Legal Liability
• Data Governance
• Microsoft Excel
• Insurance
• Claims Investigations
• Litigation Management
• Human Resources
• Interviewing Skills
• Claim Investigation
• Digital Strategy
• Employee Engagement
• General Insurance
• Training
• Casualty Claims
• Leadership
• Organizational Leadership
• Business Process Improvement
• Liability Analysis
• Written & Oral Presentation Skills
• Claims Handling
• Data Analytics
• Liability
• Leadership Development
• Claims
• Guidewire
• Business Intelligence
• Mediation
• Analytics
• Refereeing
• Casualty Insurance
• Risk Management
• Data Analysis
• Microstrategy
• Quality Auditing
• Claims Management
• Team Building
• Property & Casualty Insurance
• Mentoring
• Claim