Robb Sigman
Customer Success Manager at Alianza, Inc.
- Role
- Customer Success Manager at Alianza
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Robb Sigman
Experienced Customer Success Manager dedicated to driving our client\'s long-term success on the Alianza platform. My main focus is to help them achieve their business goals beyond their initial implementation setup and configuration.
Experience
Customer Success Manager
Dec 2016 — Present · Lindon, UT, US
Customer Success ManagerDecember 2017 - PresentHelp drive user adoption, reinforce product knowledge skills, recognize ROI, and secure long-term partnerships in providing VOIP services to their customer base.Ensure my customers realize full value from their investment with Alianza. Serve as a customer advocate, often functioning as a liaison between the customer and all internal Alianza teams (e.g. Professional Services, Customer Support, Product Development, etc).Onboarding Project ManagerDecember 2016 - December 2017Assisted customers through fully implementing a SaaS solution in their company according to their needs.Set clear expectations and timelines from kick-off call to project completion. Coordinate platform setup, data migrations, training, and device testing with the customer for project successCommunicated with internal teams and customer to overcome project roadblocks
Education
Brigham Young University
B.A., International Relations
1980 — 1985
Skills
- Security
- Enterprise Software
- Pci Dss
- Client Training
- Software Documentation
- Salesforce.com
- Professional Services
- Software Implementation
- Iis
- Crm
- Agile Methodologies
- Product Management
- Software Quality Assurance
- Microsoft Sql Server
- Subscriptions
- Scrum
- Strategy
- E-Commerce
- Pre-Sales Technical Consulting
- Post-Sale Support
- Technical Training
- Cloud Computing
- Saas
- Customer Demos
- Leadership
- Delivering Technical Training
- Crystal Reports
- Start-Ups
- Sql
- Visio
- Customer Facing Roles
- Customer Relationship Management (Crm)
- Strategic Partnerships
- Software as a Service (Saas)
- Computer Software Training
- Sales Engineering
- Business Intelligence
- Technical Sales Presentations
- Pre/Post Sales Engineers
- Lead Generation
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