Rob Williams
- Role
- Application Support Analyst at T-Mobile
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Rob Williams
IT Professional with 26 years of experience with extensive knowledge in bridging…
Experience
Application Support Analyst
Feb 2015 — Present
iCare Turbo, Billing support, ARM, iCare Training Environment, PlanIT, Server Certification management supporting thousands of Sprint and T-Mobile customers daily. Supported customer Billing Conversion from Sprint to T-Mobile billing platforms.\\\\n\\\\nSocial Media Support SME - providing production support for Social and Digital Channels focused on service resolution that proactively engages and up serves Sprint customers.\\\\n\\\\nVendor management support providing analysis, system diagnosis, and problem resolution across a portfolio of applications. Specifically, Social Vendors of Lithium and ConverSocial in addition to Amdocs, Sprint Wholesale and iCare (customer support) Training Environment.\\\\n\\\\nEngaged in daily cross-department collaboration on all social, digital and IT channels working to connect with customers for an innovative approach providing a better customer experience.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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