Rob Webb

Snr Director & Head of Emea Commercial Operations & Strategy @CooperCompanies

Leading business transformation across the EMEA region: strategy, systems, data and processes Evolving the customer and patient experience strategy across multiple markets: Data collection, NPS, CSAT, as well as enterprise wide continuous improvement to ensure organisational excellence in delivering a differentiated customer experience. Leading the development and expansion of EMEAs direct to patient capability driving adoption in multiple markets. Leader of commercial policy and process development and building sustainable platforms that fuel the companies expansion. Leading the set-up of EMEAs first Commercial Project Management Office ensuring strategic projects are identified, prioritised, resourced and appraised.