Rob Wallace
Project and Customer Success Manager
- Role
- Project and Customer Success Manager at The Wine Foundry
- Location
- Sonoma, CA, US
- LinkedIn followers
- 500 followers
About Rob Wallace
Highly skilled beverage professional with a diverse history of experience spanning…
Experience
Project and Customer Success Manager
Nov 2023 — Present · Napa, CA, US
Customer facing role that manages over 200 different projects from inception to finished product. Hub for management, production, sales, and creative to keep winery working optimally. Heavy customer interactions to give a top tier experience and support different individual needs. Closely works with sales to identify customers looking for additional sale prospects. Forecasts dry good needs and sources all glass, corks, and capsules for projects. Schedules all bottlings and works with bottling manager to optimize workflow. Works directly with creative to create compliant wine labels for customers. • Helping streamline process and procedures to optimize customer retention and understanding of full 360 process.• Working cross functionally to support all facets of the wine making process• Spearheading new projects to increase revenue and increase customer retention • Creates a white glove experience for all customers
Education
San Francisco State University
Bachelor's degree, English Language and Literature, General
1994 — 1998
Skills
- Event Planning
- Leadership
- Retail
- Social Media Marketing
- Social Networking
- Event Management
- Social Media
- Marketing
- Marketing Strategy
- Food & Beverage
- Customer Service
- Product Development
- Food
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