Rob Walker
Lead Developer & Team Leader Synechron Servicenow @Synechron
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WORK HISTORY
Lead Developer & Team Leader Synechron Servicenow @Synechron
EDUCATION
The University of Sheffield
BSc (Hons), Computer Science
SKILLS
ABOUT ROB WALKER
IT Service Management Architect come Senior ServiceNow Technical Consultant/Developer with a number of years experience in the design of solutions for public and private sector clients, specialising in Service Management tools and Managed Services. I am experienced in dealing with clients at all levels from Senior Management through to Director Level in outsourcing engagements. Adaptable, motivational by nature with excellent inter-personal skills to quickly establish strong working relationships at all levels, both internally and externally. I feel I am in the somewhat rare position of being able to talk confidently to clients about processes and strategy, whilst also being able to get hands on to configure and develop the tools to meet the need. I have proven myself an excellent bridge between the Client/operational teams and technical development teams, translating business need into technical requirements/agile stories.Specialties- ServiceNow Certified Application Developer (CAD)- ServiceNow Certified Implementation Specialist: IT Service Management (CIS-ITSM)- ServiceNow Certified Implementation Specialist: Customer Service Management (CIS-CSM)- ServiceNow Certified Implementation Specialist: Event Management (CIS-EM)- ServiceNow Certified System Admin (CSA)- ITIL v3 Expert - ITIL v4 Foundation - Service Management - Service Management Tools
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