Rob Stowers
- Role
- Principal Technical Account Manager at NiCE
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
Experience
Principal Technical Account Manager
Jan 2021 — Present
Building partnerships between NICE, clients, vendors, and subcontractor organizations. In charge of managing a portfolio of Fortune 500 clients with a combined spend of $12M annually. Responsible for renewing and retaining those customers at an 85% retention rate (exceeding goal and retained 100% after acquisition). Specialize in client relationship management, prioritizing client satisfaction, consultative selling, and team people management.• Execute renewing, migrating, onboarding, and managing existing clients from existing platforms to NICE (100% renewal rate).• Drive, escalate, and administer in meeting revenue goals and growth objectives for improving overall client satisfaction, resulting in highly referable customers.• Identify business process changes that sped up Financial reporting for month-end jobs resulting in better system performance during end-of-month and end-of-year activities.• Build strong client relationships, at all levels from CIO down, to be a trusted and strategic business partner. Success is achieved through weekly, monthly, and quarter governance meetings.• Identify growth/risk opportunities for customers by driving road mapping and business planning sessions with clients, resulting in greater growth across the account base by 20%+ annually.• Lead responsibility for client\'s contractual spends, project timelines, and any deliverables. Keeping costs in line to increase profits.• Manage NICE and client resources, delivering services and solutions based on contractual agreements and client timelines. Resulting in strong NPS scores.• Collaborate with tougher clients to move accounts to “green,” resulting in contract renewals and repeat business.
Education
Auburn University
MIS
American InterContinental University
BIT
Skills
- Saas
- Program Management
- Business Analysis
- Managed Services
- Integration
- Outsourcing
- Sdlc
- Professional Services
- Crm
- Enterprise Software
- Business Intelligence
- Account Management
- Vendor Management
- Erp
- Requirements Analysis
- Cloud Computing
- Telecommunications
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