Rob Simpson
Customer Operations Executive
- Role
- Sr Manager Dispute Resolution Operations at BBB National Programs
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Rob Simpson
Experienced business leader with over 20 years of management, talent development…
Experience
Sr Manager Dispute Resolution Operations
Oct 2024 — Present · Tysons Corner, VA, US
Education
Old Dominion University
Bachelor of Science (BS)
California State University - Dominguez Hills
Master of Business Administration (MBA)
Skills
- Business Process Improvement
- Program Management
- Strategy
- Analysis
- Cross-Functional Team Leadership
- Financial Analysis
- Risk Management
- Team Leadership
- Erp
- Analytical Skills
- Integration
- Project Portfolio Management
- Workforce Planning
- Call Centers
- Project Management
- Contact Centers
- Software Development Life Cycle (Sdlc)
- Business Process
- Strategic Planning
- Workforce Management
- Product Management
- Sdlc
- Financial Modeling
- Requirements Analysis
- Enterprise Architecture
- Customer Service
- Outsourcing
- Business Analysis
- IT Strategy
- Analytics
- Business Intelligence
- Aspect Acd
- Customer Relationship Management (Crm)
- Process Improvement
- Management Consulting
- Pmo
- Leadership
- Sql
- Vendor Management
- Requirements Gathering
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