Rob Simons
Strategic Account Manager | Enterprise Customer Success | Driving Retention & Growth in Tech and Insurance
- Role
- Account Manager - Ltl at FedEx Freight
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Rob Simons
Customer Success Manager with 8+ years of experience driving retention, adoption, and growth across multimillion-dollar portfolios. At HP, I delivered an 91% renewal rate and $1M+ expansion, while at Amica I retained $2M+ in revenue by improving policyholder retention year over year. Skilled in Salesforce, Jira, SharePoint, and ITSM, I focus on value realization, executive engagement, and building long-term customer loyalty.
Experience
Account Manager - Ltl
Mar 2026 — Present · Windsor Locks, CT, US
Education
University of Rhode Island
Communication Studies
2012 — 2016
University of Rhode Island
Bachelor of Arts, Communication Studies
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