Rob Sherwood-Smith

Head of IT Service Operations @OSB Group

Telford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Head of IT Service Operations @OSB Group

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EDUCATION

1994 — 1996

Shrewsbury Sixth Form College

Business Studies A-Level

1989 — 1994

Priory School, Shrewsbury

GCSE (A-C) x10

SKILLS

Prince2IT OperationsItil V3 Foundations CertifiedProcess ImprovementService DeliveryBusiness AnalysisItil Service StrategyUser Acceptance TestingFinancial Planning Certificates 1 & 2IsebManagementData MigrationProject DeliveryItilIT ManagementIT StrategyIncident ManagementStakeholder ManagementBusiness Process ImprovementService ManagementService DeskRelease ManagementOutsourcingRequirements AnalysisPmoProblem ManagementBusiness ProcessIntegrationProject Portfolio ManagementSdlcCertificate of Insurance Practice P02IT Service DeliveryLeadership & Management Level 4 NvqIT Service ManagementChange Management

ABOUT ROB SHERWOOD-SMITH

Experienced IT executive (operating at C level for 7 years) with a strong work ethic and proven record of delivering business value in a fast paced financial services environment. I am committed to providing a first class level of colleague & customer service, underpinned by excellent interpersonal, senior leadership and stakeholder management skills.In the past four years I have established and led digital workplace product teams through organisational transformation and in the adoption of cloud services. In recent years I have gained significant experience of introducing agile delivery methods and SAFe frameworks to workplace engineering teams. I have extensive experience of Microsoft 365 including migrations, and realising business value through feature deployment and adoption across an organisation. My passion is providing excellent Colleague experience and delivering digital workplace adoption at an enterprise level, growing digital dexterity beyond IT to realise business value. I also have strong experience in digital workplace strategy, and the execution of Service Now strategy and platform implementation programmes.Prior to leading product engineering teams I gained a strong background in IT Service Operations Management spanning several years, and hold ITIL V3 intermediate lifecycle and capability module qualifications including; service strategy, service operations, service transition and operational analysis. I have also attained an Institute of Leadership & Management diploma.

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Rob Sherwood-Smith — Head of IT Service Operations at OSB Group in Telford, GB | Unifers