Rob Shaw

Infrastructure Manager @Mott MacDonald

Ensuring Monitoring and maintenance of WAN and LAN links. • Ensuring Analysis and monitoring network and server performance are carried out and acted upon. • Production of monthly operations report providing a dashboard view for management on service performance and availability• Design and delivery of secure, flexible solutions for new offices sites and joint ventures. • Implementation of standard solutions for site offices.• Introduction of new and updates and modification of existing processes and policies • Problem manager role, conducting trend analysis, taking decisions on problem investigations. • Mapping and documentation of network infrastructure and procedures• Capacity planning for services, allowing accurate budgeting.• Authoring of business cases for new systems and services• Authoring and signing off request for proposal documentation when inviting third parties to make proposals for work.• Management and Leadership of Desktop, Servers & Storage and Networks teams• Proven record in consistent delivery of IT infrastructure projects on time and within budget.• Ensuring services operate with Service Level Targets.• Delivery of new technologies and service upgrades in line with business requirements.• Motivation of staff through regular meetings, monitoring of work quality, guidance communication and training.• Ability to communicate clearly and concisely with clients and colleagues of all levels. • Communicating with project stakeholders.• Change Management process development.• Working closely with Security teams to design secure solutions and ensure existing services security is maintained and upgraded.• Accurate budgeting and financial planning.• Undertaking of performance reviews and target setting and monitoring of team members