Rob Sermarini
Global IT Service Desk Manager, Btl for Itsm in Servicenow @Trinseo
West Chester, PA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2019 — Present
Global IT Service Desk Manager, Btl for Itsm in Servicenow @Trinseo
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Berwyn, PA, US
SKILLS
Process ImprovementAgile MethodologiesManagementIntegrationItil CertifiedHelping Clients SucceedHelp Desk SupportItil Service StrategyCustomer Relationship Management (Crm)Cross-Functional CoordinationProvisioningHelping Others SucceedIT StrategyTechnical SupportSoftware Development Life Cycle (Sdlc)LeadershipWeb AnalyticsSdlcAffiliate MarketingBusiness IntelligenceAnalyticsVendor ManagementCross-Functional Team LeadershipSaasBusiness Process ImprovementE-CommerceSoftware Project ManagementProject ManagementCrmItilService Desk ManagementBudgetsFinance
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