Rob Sermarini
- Role
- Global IT Service Desk Manager, Btl for Itsm in Servicenow at Trinseo
- Location
- West Chester, PA, US
- LinkedIn followers
- 500 followers
Experience
Global IT Service Desk Manager, Btl for Itsm in Servicenow
Jan 2019 — Present · Berwyn, PA, US
Skills
- Process Improvement
- Agile Methodologies
- Management
- Integration
- Itil Certified
- Helping Clients Succeed
- Help Desk Support
- Itil Service Strategy
- Customer Relationship Management (Crm)
- Cross-Functional Coordination
- Provisioning
- Helping Others Succeed
- IT Strategy
- Technical Support
- Software Development Life Cycle (Sdlc)
- Leadership
- Web Analytics
- Sdlc
- Affiliate Marketing
- Business Intelligence
- Analytics
- Vendor Management
- Cross-Functional Team Leadership
- Saas
- Business Process Improvement
- E-Commerce
- Software Project Management
- Project Management
- Crm
- Itil
- Service Desk Management
- Budgets
- Finance
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