Robert Reeves

About Robert Reeves

As a high-performance Senior Sales Operations Leader, I have over a decade of success building and leading world-class sales operations and teams in onsite, regional, international and remote environments. I have a proven history of designing and implementing game-changing sales strategies, accelerating team performance, and growth for a top-tier multibillion-dollar software developer and service provider. Through priority-setting, I have led the transformation to profitability, territory expansion, upsell strategies, and customer success.My current role is Software & Cloud Sales Operations Leader for SoftwareONE, one of the fastest-growing technology solution providers in the world, with 1,650 certified technology consultants and $3.3B in annual sales across 80+ countries. In my director-level role, I oversee North American sales operations, driving end-to-end transformation of people, technology and processes for the global software and cloud service company.Through years of inside, outside, and sales management experience, I have developed dynamic leadership skills and an ability to industrialize product value, scale up, and improve team performance through innovative ideas and disciplined commitment.I earned an MBA, BA, and an MCP (Microsoft Certified Professional) certification and am bilingual (conversational French). I am a serial 5K runner supporting charities driving health initiatives for children and adults. Connect with me via LinkedIn messaging.

Experience

1. Software & Cloud Sales Operations Leader

   SoftwareOne

   Jul 2022 — Present · Milwaukee, WI, US

   Strengthening sales operations, setting and measuring quota success, defining customer experience, ensuring scalability, and driving retention for a global software and cloud service company. Driving the end-to-end transformation of people, technology, and processes. Designed a new organizational structure and cross-cultural experience in all locations, ensuring quality consistency across regions.• Driving an aggressive 40% annual increase in profitability for North America • Directing training and performance of 600+ salespeople across North America, with a 25-member team of individual contributors and team leaders, with a laser focus on cross-cultural needs to address different regions and demands• Led team to achieve 25% growth in the resale business, overseeing the training across 7,500 software vendors to identify opportunities to help them close and win the deal• Delivered a vast increase in speed-to-quote delivery for clients, playing a leading role in launching a new CRM across North America, which also delivered a double-digit increase in customer renewals• More than doubled the size of the seller team, designing scalability processes and programs to swiftly recruit, hire, onboard, and manage team performance • Expanded the operational team 5x from 10 to 50, overseeing Operational Specialists, Experience Managers, and SMEs, as well as remote teams along the East Coast, Chicago, California, and Arizona • Recipient of the Leader of the Year Award (1 out of 60 Leaders across North America) and President’s Club Award (bestowed on the top 150 employees out of 10K globally)

Education

• University of Wisconsin-Milwaukee

  Master of Business Administration - MBA, Business Administration and Management, General

• University of Wisconsin–Oshkosh

  Bachelor of Arts - BA, International Studies