Rob Padley

IT Service Manager @The Rotherham NHS Foundation Trust

Sheffield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2022 — Present

IT Service Manager @The Rotherham NHS Foundation Trust

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Rotherham, GB

IT Service Manager for NHS Rotherham Foundation Trust.Responsible for providing day-to-day operational, service management and support across 1st and 2nd line teams, alongside delivering IT service improvements to the Trust and organisations supported via Service Level Agreements.

EDUCATION

1990 — 1993

University of Derby

Computer Science

SKILLS

Service Desk ManagementIT Service ManagementAccount ManagementContact CentersService Improvement PlansService DeliveryNew Service IntroductionTechnical SupportPeople SkillsIT OutsourcingService ImprovementOrganizationService DeskSlaService-Level Agreements (Sla)Time ManagementIT OperationsPeople DevelopmentIncident ManagementItilOperations ManagementCustomer ServiceOutsourcingTeam LeadershipService ImplementationPersonnel ManagementIT ManagementService Transformation

ABOUT ROB PADLEY

As an experienced IT Service Desk / operations / customer service manager, I have led numerous teams to successfully and consistently deliver excellent customer service and results against targets.I have over 20 years experience in the IT industry, the majority of which have been in managerial roles, leading successful Service Desk & operational support teams in terms of people management and service delivery.

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