Rob Navicky
Consultant, Technical Program Management at Dell Technologies @Dell Technologies
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WORK HISTORY
Consultant, Technical Program Management at Dell Technologies @Dell Technologies
Franklin, MA, US
SPM Principle Duties and Responsibilities• Responsible for leading the worldwide management and execution of cross-functional programs throughout the product/solution lifecycle, documenting services progress and dependencies at every stage, adhering to the Offer Lifecycle Process (OLP). • Chair or attend all cross functional meetings ensuring functional groups within Services receive all pertinent product release information; ensure Services functional groups provide deliverables and meet milestones to coincide with product release schedules.• Define and drive serviceability requirements into products / solutions with close ties to Engineering. Prioritize your team’s top 10 Serviceability list, leveraging analytics to develop compelling business cases for each.• Communicate status, plans and risks to management and other stakeholders via Daptiv and effective communications.• Team with support delivery, quality and engineering to ensure effective operational metrics including support problem and resolution tagging to support data analytics to measure product performance and drive future product improvements.• Understand, create and present a summary of the status of your product / solution (SR volume, IB, forecast). Develop recommendations to reduce the Cost of Service (CoS) and Services Workload, partnering with the SPL and SET team.
EDUCATION
Northeastern University
Bachelor of Science, Business Leadership
Franklin Institute
Associate of Science (AS), Architecture
SKILLS
ABOUT ROB NAVICKY
Accomplished Senior Manager, specializing in strategic implementation and management of multi-disciplined engineering services engagements for highly complex technology environments including hardware, software and services. Small company entrepreneurship coupled with large company program and process management help to build a unique resume of experience in all aspects of the systems integration business.Builds loyal relationships with both external customers and internal customers at all levels by ensuring a common understanding of expectations, needs and wants and demonstrating commitment. Able to quickly process large amounts of complex information to complete assignments on time, under budget and in a high quality manner.Specialties: Product / Project Management • Management of cross-functional technology departments • Product/Project Data Management (PDM) Expertise • Corporate Audit Staff • Strong Focus on Client Interactions and Management • Environmental Health and Safety (EHS) Leadership • Expertise in Communications & Networking • CADD Management • Out-Source Management • Budgets, Costing & Estimation • Dedication to compliance and integrity
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