Rob Morris
Customer Success Architect @ServiceNow
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WORK HISTORY
Customer Success Architect @ServiceNow
EDUCATION
Stanford University
Building an AI Enabled Organisation - Center for Professional Development
University of Nottingham
BA, Economics
Skill Book Academy
Leading Safe
Stanford University
Foundations for Digital Transformation - Center for Professional Development
SKILLS
ABOUT ROB MORRIS
I am an Economics graduate with a background in both management consulting at Accenture, strategic transformation at Telefonica O2 and Customer Success at Salesforce and ServiceNow. As a Customer Success VP at Sigma Systems I managed programme delivery and service for a £20M global client portfolio with a team of 50. I developed a key strategic customer to support the win of new cloud transformation business worth £5M, with pipeline opportunities up to £20M. At O2, I delivered the transformation of the 300 strong Marketing department, from operating model to process redesign, resulting in £8M in year efficiencies on a £100M marketing budget. I established a £10M process transformation programme to support achievement of contracts worth £1 billion, resulting in 50% improvements in key service performance metrics and driving adoption of the BMC toolset.My corporate innovation experience includes an ecommerce MVP for a leading logistics company and build and launch of mobile payments and health businesses.
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