Rob Massoud

Customer Success for SLED / Healthcare

Role
Senior Staff Customer Experience Manager (Sled Healthcare Northeast) at Nutanix
Location
Norfolk, MA, US
LinkedIn followers
500 followers

About Rob Massoud

Formerly a Principal Delivery Lead at Tanzu by VMware (a modern business applications division of Broadcom), where I oversaw delivery success for services engagements in the SLED / government civilian space. Prior to joining the Tanzu team, I was the lead services consultant in the Customer Success team at CloudHealth by VMware, where I led a team of consultants on their largest and most strategic account resulting in renewal / expansion of the account. My prior role was a Cloud Architect in the cloud cost management space coming from a system administrator background. I hold several professional licenses & certifications in the technology sector and I\'m an accomplished musician with talents on bass guitar, keyboards, and piano. I graduated from Berklee College of Music with a BA in Music Production and Engineering.

Experience

  1. Senior Staff Customer Experience Manager (Sled Healthcare Northeast)

    Nutanix

    Aug 2025 — Present

Education

  • Harvard Business School Online

    Certificate in Leadership Principles

  • Harvard Business School Online

    Certificate in Management Essentials

  • Berklee College of Music

    Bachelor of Arts (B.A.), Music Production & Engineering

    2002 — 2006

Skills

  • Sound Design
  • Recording
  • Synthesizers
  • Concerts
  • Music Production
  • Audio Engineering
  • Music Industry
  • Live Events
  • Keyboards
  • Digital Audio
  • Mastering
  • Midi
  • Music
  • Composition
  • Entertainment
  • Festivals
  • Sound
  • Live Sound
  • Studio Recording
  • Bands
  • Songwriting
  • Pro Tools

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Rob Massoud — Senior Staff Customer Experience Manager (Sled Healthcare Northeast) at Nutanix in Norfolk, MA, US | Unifers