Rob Marcus
Account Manager @The Word & Brown Companies
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WORK HISTORY
Account Manager @The Word & Brown Companies
Orange, CA, US
EDUCATION
2004-2007 California State Fullerton
Bachelor of Arts, Communication and Media Studies
California State University, Fullerton
Bachelor's degree, Radio, Television, and Digital Communication
2008 CED Solutions
Microsoft A+, Network + Security + Certifications, Computers
California State University, Fullerton
BA, Communications
2004-2007 California State Fullerton
Bachelor of Arts, Radio, Television and Film
SKILLS
ABOUT ROB MARCUS
I have spent the past 15+ years in the Healthcare market helping customers find software healthcare solutions for their business or practice. I possess a rare combination of technical and customer service skills that enable me to form close relationships with clients in order to better serve their business goals.Skills include- Customer Service- Customer Training- Familiar with SDLC- Test Planning / Test case writing- Improving existing Test Plans and Test Cases- Used to working in a fast-paced Agile environment- Managing defects- Project Management- Good Communicator and Multi-Tasker- JIRA / SAP / Remote Software- TFS- Reviewing Business Requirements & breaking them down into user stories > Test cases- SQL- Conducting Training Webinars- Worked as a member of the Development team and as a liaison between support and Development- Served as the main point of contact for Clients5
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