Rob Marcus
Passionate Account Manager and advocate for Customer Success
- Role
- Account Manager at The Word & Brown Companies
- Location
- Yorba Linda, CA, US
- LinkedIn followers
- 500 followers
About Rob Marcus
I have spent the past 15+ years in the Healthcare market helping customers find software healthcare solutions for their business or practice. I possess a rare combination of technical and customer service skills that enable me to form close relationships with clients in order to better serve their business goals.Skills include- Customer Service- Customer Training- Familiar with SDLC- Test Planning / Test case writing- Improving existing Test Plans and Test Cases- Used to working in a fast-paced Agile environment- Managing defects- Project Management- Good Communicator and Multi-Tasker- JIRA / SAP / Remote Software- TFS- Reviewing Business Requirements & breaking them down into user stories > Test cases- SQL- Conducting Training Webinars- Worked as a member of the Development team and as a liaison between support and Development- Served as the main point of contact for Clients5
Experience
Account Manager
Jun 2023 — Present · Orange, CA, US
Education
2004-2007 California State Fullerton
Bachelor of Arts, Communication and Media Studies
California State University, Fullerton
Bachelor's degree, Radio, Television, and Digital Communication
2008 CED Solutions
Microsoft A+, Network + Security + Certifications, Computers
California State University, Fullerton
BA, Communications
2005 — 2007
2004-2007 California State Fullerton
Bachelor of Arts, Radio, Television and Film
Skills
- Self Driven
- E-Commerce
- Self-Driven
- Selling
- Communication Skills
- Saas
- Health Insurance
- Sales Process
- Call Centers
- Strategic Planning
- Self Starter
- Excellent Communication Skills
- Sales Management
- New Business Development
- Sales
- Customer Service
- Marketing
- SEO
- Time Management
- Telephone Skills
- Database Administration
- Insurance
- Account Management
- Team Building
- Management
- Crm
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