Rob Marcott

Director, Aftersales Network @Bollinger Motors

Oak Park, MI, US

Responsible for aftersales network start up which includes managing and developing all necessary budgets, information, systems, and processes to support Bollinger Motors Aftersales Network & Fixed Operations to support the EV commercial vehicle launch.• Assist Chief Revenue Officer in revenue target and goal setting to achieve desired results. • Establish and oversee content development, processes and management of vehicle owners, service, diagnostic, training, upfit guides, first responders and wiring information.• Responsible for Service Parts Information development, cataloging, pricing, packaging, and logistics.• Responsible for all legal compliance at the state and federal level for all information to owners, fleet, and dealership networks.• Responsible for parts and service field representatives, processes, incentives, KPIs and customer satisfaction• Establish and oversee special tool requirements, diagnostic guides and diagnostic scantool software.• Establish and oversee the field training program for fleet and dealer technicians.• Develop and oversee Service Information, Collision Information & Labor Time Guides for repairs.• Create warranty repair labor rates for dealers and fleet in house warranty repair facilities.• Administer end to end Warranty system, audit process, parts return, warranty claim management and warranty costs.• Oversee recall notifications to comply with FMVSS requirements.• Oversee federal and state warranty requirements.• Manage and develop all after-sales organizations, information process, delivery and content management systems.

Southern Illinois University, Carbondale

Bachelor of Science (BS)

Southern Illinois University, Carbondale

BS