Rob Marcott
Highly effective business unit leader & professional versed in operational start-up’s, P&L, budgets, fixed operations, aftersales, customer management, satisfaction and production development & delivery.
- Role
- Director, Aftersales Network at Bollinger Motors
- Location
- Macomb, MI, US
- LinkedIn followers
- 500 followers
About Rob Marcott
Experienced fixed operations professional in areas of business unit start-ups, parts…
Experience
Director, Aftersales Network
Sep 2023 — Present · Oak Park, MI, US
Responsible for aftersales network start up which includes managing and developing all necessary budgets, information, systems, and processes to support Bollinger Motors Aftersales Network & Fixed Operations to support the EV commercial vehicle launch.• Assist Chief Revenue Officer in revenue target and goal setting to achieve desired results. • Establish and oversee content development, processes and management of vehicle owners, service, diagnostic, training, upfit guides, first responders and wiring information.• Responsible for Service Parts Information development, cataloging, pricing, packaging, and logistics.• Responsible for all legal compliance at the state and federal level for all information to owners, fleet, and dealership networks.• Responsible for parts and service field representatives, processes, incentives, KPIs and customer satisfaction• Establish and oversee special tool requirements, diagnostic guides and diagnostic scantool software.• Establish and oversee the field training program for fleet and dealer technicians.• Develop and oversee Service Information, Collision Information & Labor Time Guides for repairs.• Create warranty repair labor rates for dealers and fleet in house warranty repair facilities.• Administer end to end Warranty system, audit process, parts return, warranty claim management and warranty costs.• Oversee recall notifications to comply with FMVSS requirements.• Oversee federal and state warranty requirements.• Manage and develop all after-sales organizations, information process, delivery and content management systems.
Education
Southern Illinois University, Carbondale
Bachelor of Science (BS)
1989 — 1993
Southern Illinois University, Carbondale
BS
1989 — 1993
Skills
- Business Planning
- Operations Management
- Crm
- Leadership
- Automotive Aftermarket
- Program Management
- Supply Chain Management
- Automotive
- Profit
- Team Management
- P&L Management
- Strategy
- Lean Manufacturing
- Product Management
- Parts
- Budgets
- Sales Process
- Powertrain
- Six Sigma
- Product Launch
- Team Leadership
- Components
- Pricing
- Product Marketing
- Product Development
- Account Management
- Telematics
- Management
- Team Building
- Sales Management
- Automobile
- Product Planning
- Manufacturing
- Inventory Management
- Competitive Analysis
- Purchasing
- Process Improvement
- Customer Retention
- Negotiation
- Market Analysis
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