Rob Lucado

About Rob Lucado

Experienced Director Of Operations with a demonstrated history of working in the hospitality industry. Skilled in Food and Beverage Fine Dining, Operations Management, Data Analytics, Strategic Planning Customer Relationship Management and Operating Budgets. Strong operations professional driving guest experience with a Masters Hotel Administration focused in Hospitality Administration/Management from University of Nevada-Las Vegas.

Experience

1. Strategic Account Manager

   Ocra

   Jan 2026 — Present · US

   Partner with Sales during pre-launch to shape client strategy, align commercial agreements, and define measurable success criteria- Lead the post-sale transition, coordinating with implementation and technical teams to ensure seamless onboarding and rapid adoption of AI-powered CoPilot capabilities- Develop and execute long-term AI-aggregator driven strategies, aligning client business objectives with Ocra’s predictive analytics and automation solutions- Serve as a trusted advisor to client stakeholders, guiding them in integrating AI insights into pricing, revenue management, and operational decision-making- Advocate for client priorities internally, ensuring product, data science, and engineering teams understand customer requirements and opportunities for innovation- Act as the primary strategic partner and executive point of contact for a portfolio of enterprise clients- Collaborate with Revenue Optimization and AI product teams to analyze performance data and convert complex pricing models, machine-learning insights, and market signals into clear, actionable client strategies- Lead executive-level Quarterly Business Reviews (QBRs) that demonstrate measurable ROI, highlight AI-driven performance improvements, and present forward-looking growth opportunities- Partner with internal AI and product teams to design and deploy advanced revenue optimization strategies that maximize client outcomes- Identify high-impact results and client success stories, partnering with Marketing to develop case studies that strengthen brand credibility and demand generation- Drive long-term partnership growth by positioning Ocra’s AI platform as a critical component of clients’ revenue and pricing strategy- Own the overall commercial health of the account portfolio, including renewals, expansion strategy, and contract negotiations.

Education

• University of Nevada-Las Vegas

  Masters Hotel Administration, Hospitality Administration/Management

  2014 — 2016

• University of Nevada-Las Vegas

  Bachelor of Hospitality Management, Hotel/Motel Administration/Management

  2006 — 2011

Skills

• Event Management
• Revenue Analysis
• Catering
• Front Office Development
• Food & Beverage
• Customer Service
• Forecasting
• Front Office
• Hospitality
• Management
• Operating Budgets
• Business Analysis
• Human Resources
• Revenue Management
• Special Events
• Concierge Services
• Opening Hotels
• Business Analytics
• Hotel Management
• Casino
• Hospitality Management
• Menu Development
• Property Management Systems
• Team Leadership
• Event Planning
• Hotels
• Micros
• Banquet Operations
• Banquets
• Guest Services
• P&L
• Hotel Administration
• Opera
• Housekeeping
• Restaurant Management
• Social Media Marketing
• Payroll
• Operations Management
• Resorts
• Hospitality Industry