Rob Hines
Planning and Performance Coach @Envisio
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WORK HISTORY
Planning and Performance Coach @Envisio
Vancouver, BC, CA
Engage proactively and effectively with customers to develop and sustain relationships that maximize the value customers receive from Envisio.Duties and Responsibilities-Manages C-level and other stakeholder relationships in government, post-secondary education, and health care-Facilitates consulting services empowering teams to identify their purpose, services, operational plans, and performance measures to foster iterative success-Connects people to their plans and performance measures through process-Uses business plans and performance measures to drive data story-telling via internal and external channels with an emphasis on integrated online solutions-Assist in development of onboarding plans and training for new team members-Step in to assist in deescalating frustrated customers, potential churn accounts that require immediate attention and guiding complex account situations-As a central point of contact for each new customer, develop and execute a customer on-boarding strategy for shortest time to value-Conduct and maintain record of quarterly business reviews to move customers along a continuous chain of value generation for products and campaigns
EDUCATION
Kwantlen Polytechnic University
Bachelor of Applied Science - BASc
ABOUT ROB HINES
I\'m a high capacity professional with years of experience successfully managing client and stakeholder relationships in gov-tech and politics. I lead clients and teams by listening, setting realistic expectations and by identifying and implementation solutions and follow-up strategies. I work at Envisio Software Solutions, where I help customers execute strategic plans and track their performance. I worked with Peak Democracy Inc, acquired by OpenGov, helping government clients design and deploy custom online civic engagement solutions using Peak Democracy’s innovative web-based engagement platform Open Town Hall.I apply my values in work, lead by example and with effective communication, and motivate myself and others with a positive and pragmatic approach. I value transparency, directness, honesty, diversity, respect, creativity and humour. I believe strongly in contributing to community, sustainability and empowerment. And, I’m strategic - I plan my work and work my plan.Previous career segments include work as a senior political organizer, community planner, and founder of a landscape design and nursery business. In my time off I love backcountry backpacking, food, gardening, reading, and woodworking. I’m originally from beautiful Cape Breton Island, Nova Scotia.
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