Rob Harris

About Rob Harris

As the Chief Operating Officer at AMS Retail Solutions Inc, I am passionate about driving operational excellence and fostering a culture of innovation and collaboration. With over 20 years of experience in the consumer durable goods and retail solutions industry, I have a proven track record of leading high-performing teams and delivering exceptional results for our clients, including Fortune 500 brands.Throughout my career, I have specialized in optimizing processes, enhancing customer experiences, and implementing strategic initiatives that drive growth and profitability. My expertise spans various facets of retail operations, including merchandising, sales, marketing, HR, and customer relationship management.At AMS Retail Solutions, I have spearheaded several transformative projects that have significantly improved our service delivery and client satisfaction. My goal is to continue leveraging my skills and experience to lead our company towards new heights of success. As a member of Vistage since 2022 and a Board of Directors member for AMS Retail Solutions, I am dedicated to continuous learning and strategic leadership.

Experience

1. Chief Operating Officer

   Ams Retail Solutions Inc

   Feb 2021 — Present · Mooresville, NC, US

   Lead and manage the overall operations of AMS Retail Solutions, ensuring alignment with the company’s strategic objectives.• Implement process improvements and operational efficiencies, resulting in measurable improvements in productivity and cost savings.• Foster a culture of innovation and continuous improvement among a team of more than 500 employees.• Oversee financial performance, budgeting, and resource allocation to drive profitability and growth.• Manage the HR department and team members, ensuring effective talent acquisition, development, and retention.• Build and maintain strong relationships with key clients and stakeholders, ensuring high levels of satisfaction and retention.

Education

• The Ohio State University

  Master of Education, Education

  1999 — 2004

Skills

• Sales Operations
• Customer Service
• Training
• Logistics
• Customer Satisfaction
• New Business Development
• Operations Management
• Team Leadership
• Team Management
• Strategic Planning
• Key Account Development
• Product Management
• Process Improvement
• Strategy
• Employee Training
• Forecasting
• Market Planning
• Program Management
• Negotiation
• Sales
• Strategic Partnerships
• Pricing
• Account Management
• Change Management
• Marketing
• Cross-Functional Team Leadership
• Management
• Team Building
• Marketing Strategy
• Product Development
• Inventory Management
• Coaching
• Customer Insight
• Leadership
• Income Statement
• Sales Management
• Business Development
• Product Launch
• Key Account Management
• Trade Marketing