Rob Haran

Knowledge Management Lead @Thames Water

Reading, GB

Responsible for supporting, managing and administering all Knowledge Management activities across Thames Digital teams as part of the Asset, Digital and Transformation group. The role of the Knowledge Management Lead will also define and facilitate communication between the SMEs and ensure that appropriate knowledge articles are in place to support technical teams, operational teams and service users.\\\\nKey Deliverables include:\\\\n• Creation of the knowledge management strategy, processes and supporting procedures that are aligned with Thames Water policies and Service Management Best Practice ensuring professional excellence, expertise and value are being realised.\\\\n• Manage and update knowledge articles and support the SMEs and champions in creating, reviewing and archiving knowledge articles. Including establishing mechanisms to seek out and respond to feedback from users.\\\\n• Determine knowledge management requirements and work with the Service Now development and Azure DevOps Product teams to ensure appropriate development of tools are provided and that they align with knowledge management practice.\\\\n• Maintain knowledge management performance measures and work with suppliers to ensure that knowledge transfer is completed prior to service going live.\\\\n• Working with multiple teams to determine new knowledge requirements or to identify any gaps in knowledge management tools. Develop proposals, as required, to improve the quality of the knowledge management service with stakeholders.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n