Rob Gunnemann
Customer Service Representative at Imperial Dade
- Role
- Customer Service Representative at Imperial Dade
- Location
- Redlands, CA, US
- LinkedIn followers
- 500 followers
About Rob Gunnemann
Customer Service professional with over 30 years of experience in high-volume, fast-paced…
Experience
Customer Service Representative
Sep 2020 — Present
As a Customer Service Representative, I support customers and build strong relationships by delivering timely product and service information, resolving issues efficiently, and contributing to a collaborative team environment.Key Responsibilities:Provide prompt, friendly, and professional customer support via phone, email, and in personProcess orders, applications, and customer requests with accuracy and efficiencyRecommend complementary products to drive sales and enhance customer satisfactionOffer substitutions for out-of-stock or discontinued items to maximize order fulfillmentTrack and manage backorders, ensuring timely updates for customersAddress special customer needs including quotes, credit applications, and special ordersPromote current sales and marketing promotions to customersCommunicate customer feedback, concerns, and requests to management to improve service delivery
Skills
- Salesforce.com
- Recruiting
- Leadership
- Endorsements
- Underwriting
- Quote
- Time Management
- Commercial Insurance
- Legal Liability
- Account Management
- Analyzer
- Claim
- Solution Orientated
- Microsoft Excel
- Casualty
- Bind
- Process Improvement
- Call Monitoring
- Outlook
- Training
- Customer Satisfaction
- Research Information
- General Insurance
- New Business Development
- Claims Management
- Supervising
- Management
- Team Building
- Technical Support
- Listening to Customers
- Strategic Planning
- Call Centers
- Property & Casualty Insurance
- Problem Solving
- Microsoft Word
- Databases
- Team Leadership
- Customer Retention
- Customer Service
- Data Entry
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