Rob Gerstenberger
Director Software Engineering @Restaurant Brands International
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WORK HISTORY
Director Software Engineering @Restaurant Brands International
Scaled Franchisee Technology from 1 team to 6 cross-functional teams (Engineering + Platform + Design), growing market penetration from 20% to over 80%.* Manage one of the largest portions of the annual RBI Central Technology budget for people and infrastructure.* Develop an internal leadership pipeline, coaching multiple engineers into Engineering Managers and evolving a flat org into a scalable multi-team structure with clear ownership and accountability.* Create and own the hiring pipeline, job descriptions, and interview loops for all levels, as well as the Software Engineer–level definition for career development.* Onboard new vendors and partner with Legal, Compliance, and Procurement teams to execute major projects and contracts.* Drive developer productivity improvements by launching Cursor for the engineering and design teams and implementing Cursor Bugbot and GitHub Copilot automated PR reviews.* Support AI adoption strategy with AI-powered features such as RAG-supported chat, LLM-powered Google review synthesis, and Snowflake Cortex–driven restaurant performance analysis.* Reduce drive-thru event-to-dashboard latency of speed metrics from hours to under 5 minutes using a new near-real-time Databricks pipeline with PySpark and MySQL.* Oversee the creation of a new Design System and leverage Cursor for development of a new Component Library.* Architect and deploy an RBAC authorization service in Node/Nest.js with Snowflake SQL-based tables for roles and permissions, using Okta-signed JWTs.
EDUCATION
Seattle Central College
Associate of Arts and Sciences (A.A.S.), Web Development
Washington State University
B.S., Psychology
SKILLS
ABOUT ROB GERSTENBERGER
Experienced software engineering leader focused on building effective and sustainable teams and products.
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