Rob Duncan
Customer Service Technology and Operations Manager at City of Austin / Austin 311
- Role
- Customer Service Manager (Technology and Operations) at City of Austin
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rob Duncan
Innovative, self-directed, results-oriented professional with a proven track record of…
Experience
Customer Service Manager (Technology and Operations)
Jan 2009 — Present · Austin, TX, US
Manage Technology and Call Center operations for the Austin 311 Contact Center. Provide leadership, mentoring, direction and support to a staff of up to 110 employees, including ambassadors, senior ambassadors, call center operations supervisors and technology business systems analysts. Collaborate with Austin Energy and external departments to ensure customer satisfaction on escalated issues involving City of Austin services.
Education
FEMA - Emergency Management Institute - Independent Study Program
Incident Command System
2009
The University of Texas at Arlington
Master of Public Administration (MPA), Public Administration
2016 — 2018
Central Texas College
Associate of Arts (A.A.), General Studies
1997 — 1998
University of North Texas
Bachelor of Applied Arts & Sciences, Applied Technology and Performance Improvement
2014 — 2016
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