Rob Carter

WORK HISTORY

EDUCATION

SKILLS

ABOUT ROB CARTER

People-focussed manager with 25+ years experience. I have led, people-managed and developed applications teams, network teams and service management teams. Stakeholder management is a strength, particularly business relationships and supplier relationships. Over 10 years experience as a contractor with multiple renewals which evidences that I can rapidly understand a company culture and ethos, fit into a team and quickly deliver my objectives. My experience covers people and process from a hands-on technical background - full software development life-cycle (SDLC) in infrastructure, software application support and project management. I consider myself a pragmatist who understands but is not bound by theory. Sainsbury’s Bank was a joint venture owned by LBG and Sainsbury’s Supermarkets and as such operate a highly outsourced SIAM-type model. As Service Delivery Manager, at different times I managed the service provided by the parent companies as well as new supplier Capco-FISGlobal. I have worked in Edinburgh, London, Boston USA and Frankfurt Germany. I enjoy travel and collaborative working relationships with both onshore and offshore partners. I am a certified ITIL v3 Expert covering Service Strategy, Service Design, Service Transition, Service Operation, Continuous Service Improvement and Managing Across the Lifecycle. I have Practitioner qualifications in ITIL v2 Problem, Change, Release and Configuration Management. That said, it\'s all about people.In June 2016 I passed my CISM exam - Certified Information Security Manager. I\'m definitely not a techie any more but I\'m good enough to interpret and influence.