Rob Callaghan
Product Owner @Inchcape Shipping Services
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WORK HISTORY
Product Owner @Inchcape Shipping Services
GB
Currently leading delivery of the Hub Payments platform – a bespoke financial tool used by internal finance teams to automate and streamline global payment processing. Key contributions:• Partnered with three delivery teams (two agency, one internal) and business analysis to coordinate priorities and maintain delivery cadence.• Own and maintain the product backlog in Jira, introducing new dashboards and version tracking reports to improve transparency across teams and stakeholders.• Document functional requirements and existing features in Confluence to ensure future continuity and knowledge sharing across the programme.• Led discovery and scope planning for UAT and integration testing across multiple product domains, working closely with the Head of QA and business leads.• Delivered sprint demos to stakeholders gathering feedback to inform iteration planning and future phases.• Created bespoke Jira dashboards including a version report that enabled clearer visibility of the release readiness; praised by my peers for surfacing delivery risk earlier and improving planning confidence.Also contributed to Inchcape’s wider agile practices, including:• Supporting the Jira upgrade project by reviewing processed workflow changes and updating sprint boards, documentation and processes in line with new configurations.• Providing training and documentation for my Scrum Masters on revised workflows, ensuring consistency and alignment across the teams.
EDUCATION
University of Portsmouth
BA Hospitality Management
Halesowen College
BTEC National Diploma - Hotel, Catering and Institutional Management
SKILLS
ABOUT ROB CALLAGHAN
I am a dedicated Product Owner with over 10 years of experience in leading complex digital initiatives, managing delivery teams, and improving customer experience across a variety of sectors. I excel at driving product innovation, refining features, and enhancing operational efficiency. In my current role, I spearhead the delivery of the Hub Payments Platform, successfully partnering with three different delivery teams to manage priorities and coordinate cross-team collaboration. One of my key contributions has been maintaining the product backlog in Jira, initiating new dashboards and version tracking reports to increase transparency across teams.In previous roles, I held dual responsibilities as both Product Owner and Scrum Master across two agile teams, overcoming inherited delivery challenges by introducing feature toggling which allowed incremental QA testing while reducing bottlenecks. Additionally, I led the UX redesign using CGI-branded OutSystems components to deliver a cleaner consistent interface.Throughout my career, I have consistently used data-driven insights to drive decision-making processes and implement strategic changes that enhance business performance. As such, I consistently deliver quantifiable results that contribute significantly to overall business success.If you\'re looking for someone who can bring fresh thinking coupled with proven methodologies to your team, let\'s connect and explore how we can create exceptional products together.
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