Rob Berry

Senior Manager, Wealth Management Research @Scotiabank

North York, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Sep 2019 — Present

Senior Manager, Wealth Management Research @Scotiabank

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Execute various market research and client experience studies (including NPS) for Scotia Wealth Management, Scotia iTRADE, Scotia Global Wealth Management, amnd Scotia Advisor Deposit Services

EDUCATION

N/A

Ryerson University

Bachelor of Business Management

SKILLS

Competitive AnalysisCustomer ExperienceData GovernanceStrategyStrategic PlanningCompetitive IntelligenceVendor ManagementQualitative ResearchMarket ResearchTeam LeadershipAnalyticsMystery ShoppingProgram ManagementText AnalyticsLeadershipStrategic ThinkingBrand LoyaltyJourney MappingMarketing ResearchMarket AnalysisManagementExpert in Mystery Shop Implementation and MeasurementFinancial ServicesSegmentationCustomer Insight

ABOUT ROB BERRY

CX Insights and NPS leader to help companies deepen client loyalty, across many different categories from financial services to pharmaceuticals.A strategic leader in: • CX Insights (Professional Member of CXPA)• Net Promoter System (NPS)• Client loyalty• Customer journeys• Text analytics• Data analytics and reporting• Program operations and governance• Vendor management • People management• Market Research• Presentation skills

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