Ray Nelson

About Ray Nelson

SUMMARY OF QUALIFICATIONSDirector of Operations with extensive experience in team/individual development.Background includes P/L management, team development, change management and direction of cross functional process improvement teams.Experienced leader, developing team oriented customer focused operations departments known for excellence and pride in a job well done.Extensive experience managing all warehouse, service, distribution, project management and commercial manufacturing operations, with hands-on production supervisory responsibilities.Skilled in troubleshooting and problem resolution, bringing a focused approach to the adherence of work order specification, budget development, and budget management.Specialties: basic, budget development, budgeting, business development, c, change management, contract management, cost control, customer satisfaction, customer service, delivery, driving,Authorized OSHA Trainer General Industry Certified TIA Instructor

Experience

1. General Manager

   Heartland Tires & Treads Inc

   Oct 2023 — Present · US

   I’d like to share my appointment as the General Manager of Heartland Tires and Treads of Omaha and Lincoln! This is an exciting opportunity for me. As the General Manager, I’ll have a crucial leadership position in overseeing the operations and growth of the company\'s locations in Omaha and Lincoln.I’ll be responsible for managing all aspects of the business, including sales, operations, customer service, and staff management. I will do my best to ensure the smooth day-to-day operations of both locations, monitor financial performance, and make strategic decisions to drive growth and profitability.It will be important for me to foster a positive work environment and build a strong team. I will do this by hiring / mentoring and training staff, providing guidance and support, and promoting a culture of excellence and customer satisfaction. We will prioritize customer satisfaction and ensure that both stores provide exceptional service and high-quality products. Building strong relationships with customers and our local customers will contribute to the long-term success of Heartland Tire.

Skills

• Business Development
• Negotiation
• Recruiting
• Management
• Team Building
• Product Development
• Business Process Improvement
• Marketing Communications
• Strategic Planning
• Employee Relations
• Project Management
• Contract Management
• Quality Control
• Process Improvement
• Social Media Marketing
• Account Management
• Change Management
• Leadership
• Training
• Customer Satisfaction
• New Business Development
• Customer Service
• Contract Negotiation
• Human Resources
• Budgets