Ranjit Nair
Digital Transformation Lead
- Role
- Head - Industry Digital Transformation at Tata Communications
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ranjit Nair
It\'s the STRATEGY, not the TECHNOLOGY, that drives DIGITAL TRANSFORMATION for any organization.\'Success in Digital Transformation is just not about strengthening or improving your company but it is also about exposing new business opportunities for growth. Focus is to make a shift towards a Software Driven Business and navigate technology shifts with a Customer-Centric Strategy. Leveraging the power of Digital Transformation, I am focusing on empowering our customers in improving their Customer Experience during their customer\'s journey, optimizing operational excellence & communications and take effective and informed decisions in creating new business models.I have over 15 years of experience in developing and implementing both innovative ICT solutions and effective digital plans across multiple channels, markets and customer segments. I have successfully worked on digital experience transformation strategies for fortune 500 clients and directed numerous digital experience platform/journey transformation programsDigital Transformation - Salesforce, Zendesk, Service Now, MS Dynamics, Adobe, Mulesoft, API Management, CX, Customer Journey, AWS\\Azure\\GCP, Data Security, Appian, IoT, Big Data,AI\\ML, RPA (UI Path and Automation Anywhere).
Experience
Head - Industry Digital Transformation
Jun 2023 — Present · Mumbai, IN
Education
University of Mumbai
BE EXTC, Telecommunications
CFA Institute
CFA - Level 1
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Data Analytics
Indian Institute of Management, Calcutta
Executive Post Graduate program
Skills
- Data Mining
- Requirements Analysis
- Consultancy
- Ivr
- Cloud Computing
- Vendor Management
- Service Design
- Consulting
- Unified Communications
- Voice Over Ip (Voip)
- Avaya Products
- Inbound Marketing
- Pre-Sales
- Telephony
- Strategy
- Cti
- Telecommunications
- Predictive Analytics
- Managed Services
- Integration
- Digital Transformation
- Outbound
- Contact Centre
- Genesys
- Customer Relationship Management (Crm)
- Python
- Sip
- Solution Architecture
- Contact Centers
- Routing
- Session Initiation Protocol (Sip)
- Inbound
- Jquery
- Avaya Technologies
- Data Analytics
- Acd
- Team Management
- Voip
- Avaya
- Ip
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