Ryan Murphy

About Ryan Murphy

Recognized leader in Program Management with over two decades of experience in leading complex business initiatives and fostering collaborative stakeholder relationships. Empathetic listener skilled at analyzing complex business processes, devising practical solutions, and leading their execution to closure within defined timelines. Highly detail-oriented and organized, specializing in the transformation of chaos into order by maintaining comprehensive project documentation. Highlights• Project and Program Management: Expertise in Agile, Scrum, and Waterfall frameworks, PMP certified.• Strategic Planning and Execution: Oversaw discovery, business case articulation, scope definition, resource alignment, deployment, testing, and change management.• Risk Management and Problem-Solving: Continuously assessed program risks and implemented mitigation measures.• Stakeholder and Vendor Management: Fostered collaborative relationships across broad stakeholder teams through scheduled communication checkpoints.• Technical Skills and Tools: Proficient in JIRA, Confluence, Salesforce, HubSpot, Office, G-Suite, and Cloud based technologies.Wins• Reduced overall sales cycle by 50% through process simplification of 50% fewer steps, 60% fewer handoffs, and 80% less data entry at WP Engine.• Successfully launched 25 new SaaS products and reduced time to market by 66% at Quest Software.• Awarded Dell\'s Platinum award for operations problem-solving, saving $400K+ in service revenue and securing $20M+ in planned future business.Core competencies:Building RelationshipsCross-functional CollaborationRisk ManagementAgile FrameworksOrganizationCommunicationJIRA & ConfluenceSoftware Development Life Cycle (SDLC)Detail OrientedVendor ManagementBudget ManagementChange ManagementStrategic VisionTechnologies:JIRAConfluenceG-SuiteMS OfficeMS ProjectSlack / Teams / Zoom / Google Meet

Experience

1. Principal Technical Program Manager

   Pluralsight

   Nov 2023 — Present · Austin, TX, US

   Managed a global pricing and packaging initiative bringing 8 new product offerings to market with a focus on the B2B and B2C sales motions, coordinating with GTM, marketing, IT, Revenue Ops, product, and engineering teams.• Coordinated customer migration efforts including cohort definition, payment, billing, and user data migrations as part of an acquired platform consolidation. • Increased EPMO operational efficiency through the creation of Confluence dashboards used to track work progress, ownership of efforts, milestones, timeline, risks, and KPI\'s for success. • Oversaw multiple successful product releases coordinating launch timing, resources, and issue triage.

Education

• Texas State University

  BBA, Computer Information Systems

  1994 — 1999

Skills

• Project Management
• Business Process Improvement
• Servers
• Cloud Computing
• Leadership
• Solution Selling
• System Deployment
• Salesforce.com
• Enterprise Software
• Program Management
• Saas
• Team Leadership
• San
• Data Center
• Process Improvement
• Cross-Functional Team Leadership
• Project Planning
• Pmp
• Professional Services
• IT Management
• Demand Generation
• Service Delivery
• Hardware
• Account Management
• Certified Project Manager
• Customer Presentations
• Communication Skills
• Customer Experience
• Managed Services
• Project Implementation
• Relationship Development
• Project Scope Development
• Operational Efficiency
• Business Relationship Management
• Site Development
• Dell Poweredge Servers
• Image Deployment
• Amazon Web Services (Aws)
• Hybrid Cloud
• Management