Rachel Wold Moeckel
Ambulatory Care Operations Director (Group Practice Manager) @U.S. Department of Veterans Affairs
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WORK HISTORY
Ambulatory Care Operations Director (Group Practice Manager) @U.S. Department of Veterans Affairs
Los Angeles, CA, US
Oversee all outpatient operations related to Veteran access to care and clinic flow at the VA Greater Los Angeles Healthcare System (VAGLAHS). Top advisor to medical center leadership on the subject.• Present biweekly to the Executive Leadership Team on the state of access within the healthcare system via a diversity of complex metrics to aid in situational awareness and decision-making.• Monitor healthcare operations through various key performance indicators related to access to care, such as wait times, consult timeliness, scheduling timeliness, clinic utilization, and bookability using custom and national dashboards. Regularly analyze data in support of program evaluation. Communicate this information to staff, along with recommendations on action needed to improve performance.• Provide support in planning and managing projects across multiple enterprise priorities and initiatives, including orchestrating multiple simultaneous national action items, developing systems for coordinating work on projects spanning multiple services. Prepare agendas and relevant reference materials, lead meetings, facilitate discussion, integrate change management strategies, seek to understand current state through thoughtful questions and detailed notes, clearly communicate expectations, and involve subject matter experts and all affected stakeholders.• Graduated from the 20••••21 Leadership Development Institute. One of only four from the facility to be selected to participate. Played a central role in the corresponding group project, performing primary analysis across several data sources and three surveys, resulting in best practice recommendations for PACT MSAs.• Sole recipient of the Young Government Leaders Public Service Award by the Federal Executive Board for the “ability to grow, inspire, and transform not only others but also large-scale processes and systems” (11/2021).
EDUCATION
University of Michigan
B.S.E., Biomedical Engineering
University of Michigan
M.S.E., Industrial and Operations Engineering
Sciences Po Aix
International/Global Studies
Lowell Senior High School
High School
Grand Rapids Community College
Dual Enrollment during high school, Calculus III
SKILLS
ABOUT RACHEL WOLD MOECKEL
With over nine years of experience in healthcare improvement, I specialize in optimizing outpatient operations and improving access to care. Utilizing advanced data analytics and performance metrics, I help to ensure timely care through streamlined clinic flow, scheduling, and utilization processes. As a certified National Improvement Advisor, I collaborate across departments, presenting actionable insights to executive leadership and driving impactful decision-making. My mission is rooted in enhancing healthcare systems through innovative problem-solving and human-centered design. I thrive on analyzing complex metrics, translating data to meaningful information to inform systemwide decisions, and facilitating collaborative initiatives that result in measurable improvements. Known for my organization and solution-oriented approach, I am dedicated to empowering teams and leveraging data to create sustainable, high-quality healthcare.
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