Roxanne M.

About Roxanne M.

As a proactive and customer-focused Customer Success Manager with over 15 years of experience, I specialize in maximizing client satisfaction and retention, particularly within Fortune 500 companies. My track record speaks volumes, I\'ve cultivated enduring client relationships, executed impactful training programs, and strategically managed accounts to drive revenue growth.At The Floow, as a Senior Client Development Manager, I spearheaded initiatives to forge enduring client partnerships and drive revenue maximization through innovative solutions such as the seamless integration of DocuSign. By meticulously optimizing onboarding processes and orchestrating successful contract negotiations, I ensured long-term client satisfaction and loyalty. My proactive approach to identifying and implementing strategic pricing adjustments further underscored my commitment to delivering unparalleled value for both clients and the organization.With a diverse skill set encompassing client retention, financial management, key account development, and relationship management, I thrive in fast-paced environments, consistently delivering results and meeting deadlines. My blend of technical expertise and soft skills, including communication and mentoring, enables me to collaborate effectively with cross-functional teams to drive success. I\'m passionate about fostering trust, satisfaction, and mutual benefit in client relationships and am eager to contribute to the success of your organization. Let\'s connect and explore how we can achieve our goals together.

Experience

1. Customer Success Manager

   Duck Creek Technologies

   Feb 2025 — Present · Boston, MA, US

   SaaS-based platform that enables insurance companies to quote, bind, and service policies and claims, providing seamless solutions to enhance operational efficiency and customer experience worldwide. Manage a portfolio of enterprise insurance clients, ensuring optimal utilization of Duck Creek’s SaaS-based insurance solutions.Develop strong relationships with key stakeholders, driving adoption, retention, and expansion opportunities. Analyze customer data and usage trends to provide proactive recommendations, reducing churn and improving satisfaction.

Education

• Waldorf University

  Bachelor of Business Administration - BBA