Ryan Lee

About Ryan Lee

I help organizations improve their operations, security, and experiences by leveraging technology solutions.

Experience

1. Director of Marketing and Client Success

   H. Stephen Jones & Associates, Inc

   Nov 2021 — Present · Jacksonville, FL, US

   I work with clients to identify where our team\'s expertise can deliver the most value to their organization then ensure their goals are met during our engagements. This includes creating account-based marketing strategies, speaking at industry events, developing capital investment/operational improvement plans, managing client relations, and expanding our services by providing measurable results to clients.

Education

• Cardinal Stritch University

  Bachelor's degree, Management Information Systems, General

  2008 — 2010

• Villanova University

  Six Sigma Blackbelt Certification, Six Sigma

  2008 — 2009

• Florida State College at Jacksonville

  Associate's degree, General

  2001 — 2003

Skills

• Erp
• Information Technology
• Web Analytics
• Web Applications
• Agile Project Management
• Software Project Management
• Crm
• Facilitation
• Design of Experiments
• Customer Experience Design
• Siebel
• Microsoft Excel
• Proactive Self-Starter
• Process Excellence
• Customer Loyalty Management
• Loyalty Programs
• Sales
• Management
• E-Commerce
• Email Strategy
• Customer Focused Design
• Customer Experience
• Customer Relationship Management (Crm)
• Business Analysis
• Presentations
• Facilitations
• User Experience
• Great Motivator
• Data Analysis
• Six Sigma
• Operational Excellence
• Waterfall Project Management
• Customer Experience Consulting
• Web Chat
• Web Content