Russell Mischel
Driving Sales, Client Satisfaction, and Maximizing Revenue as Operations Director at Aramark Student Nutrition / Collegiate Hospitality
- Role
- Director of Operations at Aramark
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Russell Mischel
As an accomplished and results-driven professional, I have comprehensive experience in monitoring and managing all business operations to deliver sustainable/profitable growth and value for a client/company. Using my key business experise and leveraging business best practices, I managed activities related to sales, finance, human resources, and customer service with full P&L accountability.Throughout my career experience, I promoted a culture of guest satisfaction, team member engagement, learning, and improvement by implementing robust business processes. I work well with business unit leaders and other key stakeholders. By utilizing exceptional communication skills, I established and nurtured strong relationships at all levels and achieved tangible business resilts. I oversaw overall development activities, including strategy creation, customer negotiations, contract review, and pricing/costing to exceed defined revenue, profitability, and other KPI\'s. My excellent talent management skills enabled me to hire, lead, and motivate cross-functional teams to surpass client goals, objectives, requirements, and expectations. By offering visionary operational oversight for Packer Avenue facility, I generated approximately $900,00 every month in revenue. During my tenure at Chickie\'s and Pete\'s as Operations Director, I produced ROI averaging 18% on annual F&B revenue of $10.5M by leading and guiding a mangement team of 7 and a line staff of 160 members. Furthermore, I enhanced the experience of 1500 guests daily by providing high-quality products and superior restaurant services through maintenance of operational standards and the formation of innovative managment procedures. I supported Culinaire International in driving gross sales under contract exceeding $100M across 12 states by managing and executing Corporate Marketing Projects and associated unit-level promotions. To drive business growth, I mapped out marketing/concept repositioning strategies, introduced effective operational/costing procedures, created training/menu guidelines, and designed Loss Prevention tools. Additionally, at Lincoln Restaurant Group I guaranteed the optimal flow of operations at 25 units in 8 states by performing operational audits, standardizing corporate recruiting systems, and overseeing opening of new restaurant properties. Operations Management / Project & Program Governance / Strategic Planning & Execution / Business Retention & Governance / RFP Responses
Experience
Director of Operations
May 2024 — Present · Philadelphia, PA, US
Oversite, Staffing, and Fiscal Management of Aramark account providing foodservice support and client catering at 30+ locations within the Delaware Valley.
Education
University of Denver
Certificate, Executive Leadership and Organization
The University of Texas at Austin
Bachelor of Science, General Business
Fort Worth Country Day
College Prep Program
Skills
- Customer Service
- Training
- New Business Development
- Executive Management
- Purchasing
- Strategy
- Food Service
- Contract Management
- Recruiting
- Negotiation
- Analytics
- Sales
- Troubleshooting
- Account Management
- Management
- Team Building
- Rfp
- Consulting
- Sales Management
- Business Development
- Mergers & Acquisitions
- Talent Management
- Project Management
- Restructuring
- Venture Capital
- Mergers
- Contract Negotiation
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