Ryan Merkley
Cybersecurity | Air Force Veteran | Banner Health
- Role
- IT Technician at Banner Health
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
About Ryan Merkley
Cybersecurity specialist and U.S. Air Force veteran with hands-on experience in security programming, SIEM monitoring, risk mitigation, IT support, and secure infrastructure deployment. Developed automated badge-access APIs, created security awareness tools, and optimized enterprise IT workflows. Adept at improving operational efficiency, reducing risk, and strengthening security posture through technical expertise and process improvement.
Experience
IT Technician
May 2024 — Present · Phoenix, AZ, US
o Resolved 40–60 technical incidents per day through phone, chat, and portal channels, reducing backlog by an estimated 35%.o Diagnosed hardware, software, and network issues, improving first-call resolution by approximately 25%.o Administered user accounts, password resets, and secure privilege assignments for users across all western region clinical environments.o Documented repeatable solutions in ServiceNow, reducing duplicate incidents and increasing knowledge base usage by 30%.o Partnered with clinical and IT teams to maintain system uptime, supporting continuous patient-care operations.
Education
Grand Canyon University
Bachelor of Science - BS, Cybersecurity
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