Rebecca Curtis

About Rebecca Curtis

I am a dynamic strategy leader with a proven track record of driving high-impact initiatives that deliver exceptional ROI. I have successfully cultivated a customer-centric culture, positively influencing over associates. My expertise lies in strategic planning, cross-functional collaboration, and the development of innovative programs designed to accelerate organizational performance.I am deeply committed to fostering sustainable growth by implementing transformative solutions and engaging stakeholders effectively. Leveraging data-driven insights is central to my approach, enabling informed decision-making and continuous improvement that supports long-term success.Core competencies:Strategic Planning Change Management Employee Training & Development Workshop FacilitationCourse Design & Delivery Process Improvement Stakeholder Engagement Organizational CultureProgram Optimization Communication & Engagement Data Analysis Microsoft Office SuiteOpen to remote or Metro Louisville-based opportunities. Contact: k•••••@gmail.comCERTIFICATIONS:Change Practitioner Prosci CertifiedStrengths Deployment Inventory (SDI) Certified FacilitatorProject Management Professional (PMP) CertificationHuman Resources Essentials Certification from Cornell UniversityProduct Management Certification from Cornell UniversityPursuing SHRM (Society for Human Resource Management) Certification, anticipated award date early 2026

Experience

1. Experience Strategy and Transformation Lead

   Humana

   Jan 2018 — Present · Louisville, KY, US

   Led cross-functional initiatives designing and implementing customer-centric processes and solutions across the enterprise, significantly boosting operational efficiency and enhancing customer experience.• Applied best-practice frameworks, streamlining operations and driving measurable efficiency gains.• Advised managers and employees on sensitive performance and interpersonal issues, fostering a healthier, more collaborative workplace environment.• Crafted and executed internal communication strategies, aligning, informing, and engaging employees within organization.• Advanced and integrated Agile and Product Management methodologies organization-wide through strategic change leadership, enhancing flexibility and project delivery.

Education

• Eastern Kentucky University

  Master of Arts (MA)

• Berea College

  Bachelor of Arts (BA)

Skills

• Collaboration
• Process Improvement
• Strategy Execution
• Management
• Team Building
• Health Insurance
• Leadership Development
• Microsoft Word
• Non Verbal Communication
• Customer Service
• Consulting
• Lean
• Strategy
• Business Analysis
• Microsoft Access
• Business Process Improvement
• Analytical Skills
• Budget Management
• Organization
• Project Management
• Microsoft Excel
• Microsoft Outlook
• Pmp
• Leadership
• Change Management
• Establishing Processes
• Public Speaking
• Microsoft Office
• Training
• Sharepoint
• Culture Change
• Honesty
• Problem Solving
• Strategic Planning
• Consistency
• Microsoft Powerpoint
• Customer Experience Management
• Program Management
• Planning & Execution of Events
• Lean Manufacturing