Ryan Courtemanche

About Ryan Courtemanche

Multi-unit Sales & Operations Director. Extensive P&L responsibility of $300M+ total sales, 100+ Store Count, 10+ direct reports, and total teammates. Proven track record in growing top line revenue, improved margins, and expense control to increase profitability by double digits last several years. I have been a champion of change management in multiple industries by aligning field teams with company goals.

Experience

1. Division Operations Director - Southeast

   Bridgestone Americas

   Jul 2025 — Present

   The Division Operations Director plans and directs all aspects of a Division’s operational policies, objectives and initiatives. They work independently and with cross-functional teams to develop processes and procedures to ensure operational excellence and compliance with established standards. This individual demonstrates expertise in a variety of the field’s concepts and practices and oversees/manages all Retail Operations functions inclusive of safety, strategy implementation, support of the omni-channel (phone, in-store, ecommerce) process, Customer Service and Vehicle Service Operations, Store Operating Model implementation, Merchandising, Inventory and Labor Management for an assigned group of Region Managers within the Division. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks while also leading and directing the works of others. A wide degree of creativity and latitude is expected. Reports to the Executive Director, Field Operations with a dotted line relationship to the Division VP.

Education

• University of Massachusetts Amherst

  Bachelor's degree

• Grand Canyon University

  Master of Business Administration - MBA

Skills

• Marketing
• Customer Satisfaction
• Quality Management
• New Business Development
• Time Management
• Corporate Branding
• Direct Sales
• Facilities Management
• Recruiting
• Negotiation
• Salesforce.com
• Account Management
• Revenue Analysis
• Multi-Unit Operations Management
• Sales Process
• Strategic Planning
• Outlook
• Microsoft Word
• Business Development
• Powerpoint
• Microsoft Excel
• Outside Sales
• Problem Solving
• Cost Management
• Operations Management
• Cold Calling Experience
• Sales Operations
• Customer Retention
• Selling
• Customer Service
• Hiring
• Sales Hiring
• Sales Management
• Employee Engagement
• Income Statement
• Profit
• P&L Management
• Pricing
• Sales Presentations
• Development of Employees