Rachel Wright

About Rachel Wright

Certified Jira Administrator + Prioritization Specialist + Software Developer + Atlassian Community Champion = a Unique Holistic ApproachRachel has a unique set of skills and experience you won’t find elsewhere. As the founder of a Web Development company (13 years), she understands business, software development tools, and lived the software development life cycle. As a prioritization specialist (5 years), she helped business and IT teams analyze, prioritize, schedule, and track strategic company projects. As a certified Jira Administrator, Rachel thoroughly understands Jira configuration, best practices, and how decisions today affect the application in the future. She literally wrote the book on Jira strategy and effective administration. Her consulting experience is diverse, helping development, support, and business teams in different industries and environments. Finally, Rachel is well known in the Atlassian community as a frequent speaker, user group leader, and community champion. This uncommon combination of skills and experience creates a deep understanding, holistic, and informed approach for setting up, cleaning up, and maintaining Atlassian applications. Specialty: Jira administration, Jira Service Management administration, Confluence administration Certification: Atlassian Certified Jira Administrator Author: Jira Strategy Admin Workbook - Education: BS, Media - Web Design Concentration, Information Technology Minor Volunteer: Atlassian Community Leader Awards:\"Community Champion\" Atlassian User Group Leader, Atlassian User Group \"Founder\'s\" AwardNeed help with Jira, Jira Service Management, or Confluence? Get the Jira Strategy Admin Workbook, training, and additional materials at

Experience

1. Atlassian Consultant

   Strategy For Jira A Project Of Industry Templates, Llc

   Oct 2016 — Present

   Rachel Wright is an Atlassian consultant, author, speaker, trainer, and Certified Jira Administrator.She started using Jira and Confluence in 2011, became an administrator in 2013, and was certified in 2016. She helps companies grow, get organized, and develop their processes.Rachel also uses Atlassian tools in her personal life for accomplishing goals and tracking tasks. Her first book, the “Jira Strategy Admin Workbook“, was written in Confluence and progress was tracked in Jira!Strategy for Jira®and the Jira Strategy Admin Workbook are projects of Industry Templates, LLC.Need help with Jira, Jira Service Desk, or Confluence? Get the Jira Strategy Admin Workbook, training, and additional materials at

Education

• Radford University

  BS, Media - Web Design Concentration, Information Technology Minor

  1998 — 2003

Skills

• Sharepoint
• Training
• IT Service Management
• Confluence
• Jira Software
• Marketing
• Software Documentation
• Public Speaking
• Web Project Management
• Quality Assurance
• Full Project Life Cycle Management
• Program Management
• Process Improvement
• Management
• Jira
• Business
• Jira Service Desk
• Business Process Improvement
• Project Management
• Software Project Management
• Business and Technical Public Speaking
• Project Tracking
• Networking
• Integration
• Cross-Functional Team Leadership
• People Management
• Leadership
• Agile Project Management
• Content Management
• Capacity Planning
• Atlassian
• Jira Service Management
• Web Design
• Issue Management
• Web Development
• Jsm
• E-Commerce
• Technical Writing