Rob Pavone
TRUSTED ADVISOR ♦ IT GOVERNANCE ♦ IT PROCESS IMPROVEMENTS ♦ CLOUD ADOPTION ♦ ZERO TRUST ♦ CUSTOMER SUCCESS
- Role
- Customer Success Manager at Okta
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Rob Pavone
MY PERSONAL STATEMENT: A Passionate Servant Leader with Focused Energy on Building Relationships, Encouraging People, and Helping Others Driven and process-driven strategic thinker offering a wealth of experience in Strategic Business Planning, IT Processes & Improvement, Governance, and IT/Network Monitoring Tools and serving as a Trusted Advisor to the customer Proven ability to align, optimize, support, analyze, measure, and transform clients\' IT environments, putting the customer FIRST. Well versed in leveraging industry operational leading practices, frameworks, and institutional knowledge to achieve results and prove the value of products, solutions, and services to clients. Demonstrated success in surpassing productivity and performance metrics and meeting goals. Skilled in adaptable communications and adept at building project teams. Continuous learner who seamlessly adapts to new software development and emerging technologies.AREAS OF EXPERTISEIT Service Management (ITILv3 and v4)| Project Management | IT Leadership | Strategic Planning | Process Improvements | Risk Management | Agile/SCRUM |DevOps | Change and Adoption Mgmt | Customer Success | Product Adoption Management | IT and Cloud Governance | Network Management Systems (FCAPS Capabilities)| Organizational Strategy | Operations Management - NetOps | Subscription & Optimization Services | Industry Best Practices OUTSIDE LEADERSHIP INITIATIVES: Volunteering and Giving back in the community, Sit on non-profit Board of Directors, Leader of short-term mission teams around the world serving with non-profit organizations.
Experience
Customer Success Manager
Nov 2024 — Present · Raleigh, NC, US
Education
University of Cincinnati
AS, Electrical Engineering Technology
1985 — 1988
Skills
- Scrum
- Itil
- Routing
- Itil Certified
- Wireless Networking
- Lan Switching
- Syslog
- Non-Profit Volunteer
- Network Architecture
- Networking
- Network Management Applications
- IT Service Management
- Routing Protocols
- Ccie R&S
- Global Network Operations
- Ciscoworks
- Giving Back
- Cloud Computing
- Security Clearance
- Cisco Ios
- Ip Sla
- Network Administration
- Cisco Technologies
- Snmp
- Mission Work
- Microsoft Office
- Network Performance Management
- Ccie
- Noc
- Volunteering
- Switches
- Integration
- Cisco Routers
- Netflow
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