Rossana Parrotta Hayes

About Rossana Parrotta Hayes

Who I Am & My Mission:As a seasoned advisor and innovative thought leader, I am dedicated to driving customer engagement, strategic planning, project leadership, and business development across diverse industries. My passion lies in fostering cross-functional collaborations to build meaningful relationships, analyze complex data, and develop strategies that consistently drive revenue growth. I excel in creating long-term partnerships based on trust, mutual respect, and a deep understanding of shared objectives. My Value Proposition:With a proven track record as a dynamic leader, I catalyze organizational progress and revenue enhancement. My career is marked by success in maximizing customer acquisition, retention, and profitability within global cybersecurity, finance, consulting, technology, and legal sectors. Elevating Organizational Performance:I am a versatile and influential achiever, adept at establishing, managing, and mentoring teams, clients, and corporate leadership. My exceptional communication skills bridge the gap between C-suite executives and clients, fostering strong customer relationships and exceeding revenue targets. My ability to adapt to the ever-changing landscape of organizational, financial, customer, and market demands underscores my commitment to excellence. My DISC Profile Insights:I am action-oriented and capable of handling multiple projects simultaneously. I excel at promoting ideas and generating enthusiasm in others, bringing high energy to every interaction. Determined to achieve both personal and business goals, I maintain a positive sense of humor and inspire those around me. My excellent people skills and confident communication style enable me to connect with audiences effectively, whether in large groups or one-on-one settings.

Experience

1. Director of Customer Experience, Customer Success Leader, Global Enterprise Segment

   Cisco

   Jun 2022 — Present · NY, US

   Snapshot: Cisco is the global leader in IT, networking, and cybersecurity solutions, transforming how people connect, communicate, and collaborate. Lead and Scale Teams: Direct and expand teams of Customer Experience Principals/Managers and Customer Success Managers to drive customer adoption, renewals, and satisfaction. Cross-Functional Collaboration: Work closely with Sales, Partners, CX Delivery, and Renewals teams to improve customer experiences and strengthen renewal pipelines. Strategic Planning and Implementation: Develop and execute strategic plans for enterprise customers, focusing on increasing product usage, improving health scores, enhancing NPS, and boosting recurring revenue and renewal rates. Leadership and Innovation Advocacy: Inspire and empower the organization through effective communication and leadership, advocating for continuous innovation. Data-Driven Operational Excellence: Leverage data analysis to optimize customer and partner engagement, ensuring operational excellence. AI Customer Success Ambassador: Founding member of the AI Customer Success Ambassador Club, fostering AI-driven customer success strategies.

Education

• Fordham University

  BA, International/Intercultural Studies

• City University of New York School of Law

  JD

Skills

• Global Strategy
• Strategic Thinking
• Litigation
• Legal Technology
• Manage Client Relationships
• Contract Negotiation
• Client Development
• Business Development
• Document Review
• Foreign Languages
• Persuasive Presentations
• Trials
• Strategy
• Management
• Computer Forensics
• Contract Management
• Edrms
• Records Management
• Document Management
• Privacy Law
• Product Liability
• Strategic Planning
• Fcpa
• Mergers & Acquisitions
• Competition Law
• Consulting
• Forensic Analysis
• Litigation Management
• Due Diligence
• Professional Services
• Litigation Support
• Crm
• Enterprise Software