Raymond L.
Senior Manager Customer Support Apac & Emea @Starburst
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WORK HISTORY
Senior Manager Customer Support Apac & Emea @Starburst
EDUCATION
Abertay University
Bachelor of Science - BS, Computer Science
SKILLS
ABOUT RAYMOND L.
I build and lead high-performance Customer Support teams in cutting-edge technology.After 15 years in construction, I pivoted to my true passion—technology—earning a First-Class Honours degree in Computing Science from the University of Abertay. Since then, I’ve combined deep technical knowledge with people-first leadership to deliver exceptional customer experiences.I began my tech career at Hewlett Packard as a z/OS Systems Programmer, then moved into Support leadership at Precisely Software Inc, guiding teams through complex technical challenges, M&A integrations, and rapid growth.Today, at Starburst Data, I manage Customer Support teams across EMEA and APAC, working at the forefront of big data and analytics. My focus is on scaling customer success by driving ownership, collaboration, and continuous learning.I believe the strongest support organizations are built on people—creating an environment where individuals can grow, thrive, and consistently exceed expectations. Helping people unlock their potential while raising the standard of Customer Support is what drives me.
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