Lee Crabtree

About Lee Crabtree

More than 20 years’ experience designing, implementing, and troubleshooting network infrastructure and security for large organizations. Proven record of evaluating system vulnerability in order to recommend security improvements as well as improve efficiency while aligning business processes with network design and infrastructure. Superior capacity to solve complex problems involving a wide variety of information systems, working independently or as part of a team on large-scale projects. Thrive under pressure in fast-paced environments, managing multiple projects from concept to implementation. Committed to excellence.Areas of Expertise:• Certified Information Systems Security Professional (CISSP)• Network and Systems Security / Design• Research and Development• Regulatory Adherence• Policy Planning / Implementation• Disaster Recovery / Planning• Risk Assessment / Impact Analysis• Contingency Planning• Team and Project Leadership• Log AnalysisTechnical ProficienciesPlatforms: Windows OS, Windows Server OS, Mac OS, Android, iOSNetworking: LAN / WAN Administration, VPN, TCP/IP, VoIP, SMS/SQL, SNMP, LDAP, DNS, DHCP, Cabling, Fiber Optics, Cisco Routers & Switches, VoIP, Active Directory, Exchange, Group Policy, HBSS, Anti-Virus, EncryptionTools: SolarWinds, What’s Up Gold, MS PowerShell, Citrix, Symantec Endpoint Protection, VMware, MS Hyper-V, LogMeIn, UltraVNC, Microsoft Office Suite, Access, MS Project, HP Service Manager, HP Open View, Remedy, Retina, Metasploit, WiresharkActive Top Secret/SCI Clearance.Certified: CISSP, CSA+, CCNA Routing and Switching, CCNA Security, CCDA, Security +, Network +, Project +, A +, ITIL V3 Foundations, ITIL V3 Service Operations.

Experience

1. Tech & Apps Mgmt Spec Lead (Voice and Contact Center)

   ADP

   Jun 2017 — Present · Norfolk, VA, US

   Provides onsite management and leadership to 14 full-time associates regarding all aspects of employment, to include: required company training compliance, periodic reviews, personnel improvement plans, interviews, hire, termination, and contract updates/requirements.• Conducts root cause analysis for problem management and supervised lessons learned process. Implemented systemic change based on those findings though configuration and change management process reducing recurring problems. • Provides end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.• Leads outage calls with vendors and internal company teams for outage resolution. Reviews and prioritizes issues for resolution. Personally handles unresolved or escalated issues. Conducts root cause investigations and creates reports for review by senior leadership. • Improves procedures for change process reducing cancellation rates by Change Review Board. • Manages development on applications that support operations. Reviews ticketing and problems to support process improvement.• Scrumban Recipe Owner for Voice Operations Team. Manages 3,500 tickets per month. Operational Management for 9 Associates based in India and Philippines.• Oversees the internal development of automation projects and tool for voice operations.

Education

• University of Maryland Global Campus

  Bachelor’s Degree, Information Technology Security and Networks

• UVA McIntire School of Commerce

  Master's Degree, Management Information Systems, General

  2018 — 2019

Skills

• Windows Xp
• Incident Command
• Management
• Networking
• Cissp
• Disaster Recovery
• Security
• Business Continuity Planning
• Comptia Security+
• Windows 7
• IT Management
• Active Directory
• Windows Server
• Information Security
• Problem Solving
• Military Operations
• Troubleshooting
• Computer Hardware
• Servers
• Itil
• Exercise Design
• Cisco Technologies
• Program Management
• Problem Management
• Leadership
• Virtual Private Network (Vpn)
• Military Experience
• Information Assurance
• Active Top Secret
• Microsoft Exchange
• Computer Network Operations
• Firewalls
• People Development
• People Management
• Network Security
• Military
• Security+
• Project Management
• Network Administration
• Dod