Roberto M. Lazcano
Chief Operating Officer | Telecom & Technology Executive | P&L $400M | Digital Transformation, 5G & Network Expansion | EBITDA Growth & Customer Experience Excellence | Now in U.S. – Open to Executive Roles.
- Role
- Chief Operating Officer at Claro Brasil
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Roberto M. Lazcano
Operations and business transformation executive with 25+ years of experience leading…
Experience
Chief Operating Officer
Nov 2023 — Present · Belém, BR
Telecom & Technology | P&L $400M | Digital Transformation | 5G Expansion | Customer Experience | Network Operations.As Chief Operating Officer at Claro Brazil, I lead business and technical operations across wireless, broadband, and B2B segments, driving market growth, financial performance, and digital transformation in one of the most competitive telecom landscapes. Accelerated business growth, increasing mobile subscribers by 2%(6.8M total), broadband households by 6%(400K+), and expanding B2B connectivity services from 34K to 36K in 2024. Optimized financial performance, overseeing a $400M+ P&L, achieving 36% EBITDA margin ($140M+ profit), and delivering a 5% YoY improvement. Enhanced customer experience, raising NPS to 54%(mobile) and 63%(fixed networks) outperforming market benchmarks and strengthening brand loyalty. Led a high-performing workforce, managing 700+ direct employees and 1,500+ third-party professionals, ensuring seamless execution of business strategy, technical operations, and service delivery. Directed capital investment strategy, allocating $65M in CapEx to drive network modernization and infrastructure development, contributing to 20% overall network growth. Orchestrated 5G expansion, increasing base stations by 130%(from 300 to 700) with advanced Nokia technology, supporting 900K+ 5G customers. Expanded network capacity, executing 250 new base station deployments in 2023, with 300 more scheduled for 2024, enhancing coverage and service reliability. Strengthened fixed network operations, managing 1,300+ HFC nodes, km of fiber optics, 9 head ends, and 3 satellite hubs to ensure seamless connectivity.As Claro Brazil continues to lead the market in cutting-edge telecom solutions, my role remains focused on scaling operations and enhancing customer experience with financial success.
Education
Universidad Cristóbal Colón
Master of Business Administration (MBA)
Universidad de los Andes (Colombia)
Specialization in Management Strategy
Universidad Cristóbal Colón
Bachelor of Computer Sciences
Ibmec
MBA in Finance.
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